AstraZeneca Pharmaceuticals LP Support Analyst (Manufacturing) in Zapopan, Mexico

Working as part of a central team of IT system professionals and analysts within a multi-national organization. This role will report into the Manufacturing Americas Support Team Lead and will be fundamental in supporting Manufacturing Execution System (MES) and other applications directly related to the AstraZeneca’s manufacturing operations. Will work closely with Database administration, Interface Analysts and Training specialists as well as mentoring and supporting Junior MES analysts.

The main responsibilities of the role are to:

  • Ensure optimum performance and stability for multiple systems for the Manufacturing capability for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue.

  • Overseeing MES support functions and ensuring smooth interaction with sites and other central team resources.

  • Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA’s)

  • Provide 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures

  • Take ownership of issues through to delivery or issue resolution or escalation, as appropriate

  • Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management

  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups

  • Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams

  • Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements

  • Development and maintenance of documentation templates and existing SOP's to ensure consistent approaches to support delivery.

  • Contributing to design of continuous improvement initiatives to increase/maintain site system performance.

  • Developing and educating junior MES analysts in their roles.

Essential Experience: (Must have skills)

  • 3+ years of prior experience in application support and maintenance (L2/L3 support)

  • 3+ years of demonstrated experience managing and supporting a Manufacturing Execution System, Werum PAS-X would be an advantage.

  • Development and troubleshooting experience on applications built on .NET technologies

  • Strong Development and troubleshooting experience with Oracle, SQL Server or any other RDBMS

  • Strong experience on Unix/Linux shells, scripting and commands

  • Understanding of incident, problem, change and release management process

  • Experienced on IT Service Management tools like ServiceNow, Remedy or Service Manager

  • Experience working with third party vendor applications

  • 1 or 2 years of previous experience supporting and administrating Oracle databases, Terminal Served Applications (Citrix) and JVM hosted apps (Jboss)

  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups

  • Fluent English to constantly communicate with people from different countries across the globe

Supplementary Experience: (Useful additional skills)

  • Familiarity with life sciences (Pharma) domain concepts, workflow and terminology

  • Experience with one or more of the following is an added advantage

  • Manufacturing Execution Systems

  • Manufacturing process control systems

  • Material handling and movement systems

  • Warehouse Management Systems

  • Production Planning and Scheduling

  • Experience working with Windows Server, Unix, Oracle Databases, Microsoft Visual Studio and SQL Developer.

  • Understanding of FDA regulations like GxP and 21 CFR Part 11

  • Experience in setting up and managing application environments

  • Mindset to support business critical applications

Educational Qualifications

UG - B.Tech /B.E. or other equivalent technical qualifications

MBA or Master Degree is a plus

MES, Oracle Administration or Windows Server Administrator certificate is a plus

ITIL V3 Foundation certification is a plus

Personal Attributes:

  • Keen to acquire new skills and work on new technology products

  • Ability to work independently, as well as in a team environment

  • Logical mind with keen analytical skills

  • Clear and concise communicator, in born written and verbal

  • Excellent communication and leadership skills

  • Organizational and time-management skills, including the ability to respond well to pressure

  • Strong interpersonal skills with ability to work effectively across team boundaries

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.