AstraZeneca Pharmaceuticals LP Jr. Support Analyst in Zapopan, Mexico

AstraZeneca is one of the world’s most exciting bio-pharmaceutical companies. From scientists to sales, lab techs to legal, we’re on a mission to turn ideas into life-changing medicines that improve patients’ lives and benefit society. We are active in over 100 countries and we employ over 59,000 people. We are an innovation-driven biopharmaceutical with over 60 years of experience.

AZ Global Technology Center Guadalajara

The AstraZeneca GTC in GDL, is a vibrant, high-energy facility, fully equipped to support our business with 490 IT professionals. We continuously improve our IT environment by innovating for competitive advantage. We are fully committed to redefine and provide support to enterprise-wide IT solution platforms, infrastructure and services.

We have a great opportunity for Jr Support Analyst.

The main responsibilities of the role are to:

  • Ensure optimum performance and stability for multiple systems for the Manufacturing capability for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue.

  • Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA’s)

  • Provide 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures

  • Take ownership of issues through to delivery or issue resolution or escalation, as appropriate

  • Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management

  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups

  • Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams

  • Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements

  • Train, guide and mentor new hires in the team

Essential Experience: (Must have skills)

  • 0 to 2 years of prior experience in application support and maintenance (L2/L3 support)

  • Development and troubleshooting experience on applications built on .NET technologies

  • Strong Development and troubleshooting experience with Oracle, SQL Server or any other RDBMS

  • Strong experience on Unix/Linux shells, scripting and commands

  • Understanding of incident, problem, change and release management process

  • Experienced on IT Service Management tools like ServiceNow, Remedy or Service Manager

  • Experience working with third party vendor applications

  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups

  • Fluent English to constantly communicate with people from different countries across the globe

Supplementary Experience: (Useful additional skills)

  • Familiarity with life sciences (Pharma) domain concepts, workflow and terminology

  • Experience with one or more of the following is an added advantage

  • Manufacturing Execution Systems

  • Manufacturing process control systems

  • Material handling and movement systems

  • Warehouse Management Systems

  • Production Planning and Scheduling

  • Experience working with Windows Server, Unix, Oracle Databases, Microsoft Visual Studio and SQL Developer.

  • Understanding of FDA regulations like GxP and 21 CFR Part 11

  • Experience in setting up and managing application environments

  • Mindset to support business critical applications

Educational Qualifications

UG - B.Tech /B.E. or other equivalent technical qualifications

ITIL V3 Foundation certification is a plus

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.