AstraZeneca Pharmaceuticals LP Java Support in Zapopan, Mexico

AstraZeneca is one of the world’s most exciting bio-pharmaceutical companies. From scientists to sales, lab techs to legal, we’re on a mission to turn ideas into life-changing medicines that improve patients’ lives and benefit society. We are active in over 100 countries and we employ over 59,000 people. We are an innovation-driven biopharmaceutical with over 60 years of experience.

AZ Global Technology Center Guadalajara

The AstraZeneca GTC in GDL, is a vibrant, high-energy facility, fully equipped to support our business with 490 IT professionals. We continuously improve our IT environment by innovating for competitive advantage. We are fully committed to redefine and provide support to enterprise-wide IT solution platforms, infrastructure and services.

We have a great opportunity for Java J2EE/Oracle Support Engineer.

Role and responsibilities:

  • Ensure optimum performance and stability for multiple systems for Finance and Global product portfolio strategy for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue

  • Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA’s)

  • Provide 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures

  • Take ownership of issues through to delivery or issue resolution or escalation, as appropriate

  • Support development activities by helping in code build and deployment, tool configuration, management and administration, application environment set up, change and release management

  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups

  • Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams

  • Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements

Required Skills:

  • 5-6 years of experience in development and support activities

  • Expert in Oracle PL/SQL

  • Good Knowledge in Java

  • Basics in UNIX

  • Excellent verbal and written communication is required- 80% english

  • Exposure to ITIL Framework, understanding of incident, problem, change and release management process

  • Bug-fix and development experience on web and standalone applications built on Java/J2EE technologies

  • Understanding of JAVA Web Services

  • Experience working on IT Service management tools like Service Now, Remedy or Service Manager

  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups and applications

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.