AstraZeneca Pharmaceuticals LP Patient Support Program Manager (1-Year Assignment) in Petaling Jaya, Malaysia

AstraZeneca is a leading global biopharmaceutical company. We believe the best way we can help patients is to focus on breakthrough science to uncover disease mechanisms and develop novel, targeted therapies that interact with them. This is at the heart of our purpose as a company: to push the boundaries of science to deliver life-changing medicines.

At AstraZeneca Malaysia, we aim to be the fastest growing pharmaceutical company in Malaysia in the therapeutic areas of cardiovascular, diabetes, oncology and respiratory. Through this ambition, we are confident that we can transform the lives of Malaysian patients by ensuring that they have access to life-changing medicines. Working here means being a member of our family in making a difference in delivering better health for Malaysian patients.

Main Duties and Responsibilities:

External Medical & Scientific engagement

1) Build, enhance and maintain the engagement with scientific leaders, nurses and allied healthcare professionals

  • 60% of time engaging patients, nurses, pharmacists, physicians and nurse educators across territory and brands relevant to scope of PAP

  • Identifying key stakeholders in the patient management flow and collaborating on AstraZeneca driven patient programs

  • Develop and implement AstraZeneca Patient Affordability Programs (PAPs) across screening, enrolment, monitoring and reporting phase.

Screening Phase & Enrolment Phase:

  • Receiving and responding to patient access to PAPs from healthcare professionals. To ensure patient confidentiality, all documentation must be governed with accordance to Malaysian Personal Data Protection Act (PDPA) and SOPP: AZMY-P01-XX-XX (TBC)

  • Enter patient details into record log

  • Ensure doctor and patient consent form is obtained from relevant stakeholders.

  • Track patients’ dosing schedule and send timely reminders to patients on their medication and to coordinate patient redemption details.

Monitoring and Reporting Phase:

  • Prepare monthly tracking reports or as required during implementation of the PAP

  • Manage safety reporting during implementation phase of the PAP

  • Initiate exit strategy for the patient in the event patient is unable to continue on the program due to clinical decisions or otherwise

  • To document and archive close out accordingly.

2) Develop or initiate Affordability programs to explore unmet medical needs in priority disease area(s) ​

Work with healthcare professionals in scientific activities that help bridge AstraZeneca compounds to patients by:-

  • Exploring commercialized compounds of AstraZeneca that have an unmet need to provide access and affordability to patients

  • Identify potential affordability programs that grant access to patients to AstraZeneca compounds as appropriate.

  • Develop and implement patient affordability programs by providing necessary information and expertise to external stakeholders and partner with individuals or groups in effective implementation

Medical & Scientific Support for internal stakeholders

1) Continuously demonstrate development of scientific expertise in disease area(s) of company focus ​

  • Attend relevant local scientific congresses and HCP meetings to gather new knowledge on AZ compounds, competitor information and therapeutic area

  • Positive engagement and response to coaching and feedback received from Line Manager

  • In daily work takes time to reflect on customer interactions and works on areas agreed with Line Manager as priorities for development. Develop functional capability in the role

  • Proactively demonstrate the AZ Values

  • Identify areas for self-development and discuss developmental needs with Line Manager using the 70-20-10 principle (experiential learning, coaching/networking/relationship-based learning and class room training)

  • Active participation in AZ training, projects, and meetings depending on development needs

2) Compliance

  • Keep regular update and operate within the relevant Codes of Conduct, Ethical Interactions (EI), including GPEI and SOPs

  • Be sure to understand AZ policies when engage to KOLs and external stakeholders

Essential Requirements

  • Bachelor’s Degree in Nursing and having relevant professional body registration

  • Thorough knowledge or experience of the patient journey in healthcare ecosystem

  • Ability to interact and manage a range of stakeholders both internally and externally

  • Knowledge of legislation relevant to pharmaceutical sales and marketing

Desirable Requirements

  • Advanced scientific degree and experience as Nurse in clinical practice or in industry

  • Understanding of interplay by multiple stakeholders within healthcare landscape and ecosystem

  • Project and team management experience

As a leading pharmaceutical company in Malaysia and globally, we provide opportunities for career development and industry competitive remuneration.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.