AstraZeneca Pharmaceuticals LP Trainer, Access Services in Gaithersburg, Maryland
At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life. As the Trainer, Access Services in Gaithersburg, MD you’ll play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients’ lives. North American Commercial is the ‘face’ of AstraZeneca and MedImmune to our many healthcare clients. They represent many of the most well recognized and respected products in the industry, and build strong relationships with healthcare professionals.
The Trainer, Access Services will be responsible for the coordination, delivery/facilitation, and implementation of training for the Access 360 team to include logistics, communications, material development (when applicable), documentation, and coaching.
The Trainer, Access Services will work closely with Operations Leadership to manage day-to-day operations in support of the Access 360 training program and related activities. Work collaboratively with the Operations team to create, execute, and manage a robust training program, including new hire and ongoing training, for Access 360 staff. Work collaboratively with Quality Assurance(QA) team to actively monitor/audit interactions on a regular basis for process/policy adherence, accuracy of information and validate support requests from customers were executed with a superior level of quality and customer experience. The trainer will also participate in calibrations, analyze QA scoring trends and identify appropriate learning, coaching or communications recommendations to address and close gaps. The trainer will fully understand QA scoring procedures and be able to effectively coach new hires while they are progressing through training certification and during their initial probational period. The trainer will work with training team to leverage the full capabilities of the Learning Management Systems to maintain adequate attendance and performance records to meet legal requirements for compliance reporting. Ensure all communications, planning, materials, and records are managed to meet the needs of the Access 360 department.
Bachelor's Degree or relevant work experience
Minimum of 1 - 2 years of Training experience strongly desired
Relevant healthcare/insurance reimbursement experience with biologics
Be a highly motivated self-starter with the commitment to see projects to their completion
Customer Service or Customer Loyalty experience
Demonstrates creative thinking and a willingness to implement new approaches
Demonstrates strong presentation and facilitation skills
Ability to establish and foster successful coaching relationships
Requires computer expertise in MS Office (Word, PowerPoint, & Excel)
Demonstrated pragmatic thinking: ability to integrate divergent information and develop project plans and actions
Excellent organizational and communication (verbal and written communication) skills;
Demonstrated initiative, dependable and flexible in an environment of continuous change
Highly motivated individual, willing to accept responsibility and to continuously learn
Master's degree preferred or relevant experience
2 – 4 years of experience leading classroom training preferably in a corporate capacity
Experience in adult learning principles/competency modeling
Relevant Quality Assurance experience preferably in healthcare reimbursement
Billing/Coding background in buy and bill as Specialty Pharmacy market
Previous experience in other functions within the pharmaceutical, biotech or related industry is preferred, e.g., case management, customer service & operations, etc.
Dealing with ambiguity
Managing without authority
Analytical thinking and problem solving
Effective organizational management
Foster proactive quality improvements
Proficient competency using Word, Excel and PowerPoint
Next Steps -- Apply today!
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AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.