AstraZeneca Pharmaceuticals LP Patient Access Intake Specialist, Access 360 in Gaithersburg, Maryland
At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We're focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life. As a Patient Access Intake Specialist, you'll play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients' lives. North American Commercial is the 'face' of AstraZeneca and MedImmune to our many healthcare clients. They represent many of the most well recognized and respected products in the industry, and build strong relationships with healthcare professionals.
The Patient Access Intake Specialist is an essential member of the Access 360 team. This position is responsible for addressing all non-phone requests including management of fax, mail, portal and triage queues and working with patient cases that come through AstraZeneca Access 360™ program. This role will focus on identification of support requests and entry into tools creating cases work for other team members. Performance will be measured on the timeliness, completeness, and accuracy of requests created or updated and notes documenting all steps taken to review a support request.
Key Roles/ Responsibilities:
·Manage day to day activities of health care provider support request and deliverables
·Perform intake of cases and document all relevant information in the Access 360 Case Management system
·Ensure all support requested is captured within the CRM system
·Review input against source document(s) for accuracy and edits as needed
·Ensure timely processing of support requests using decision tools and reference guides to determine appropriate case routing
·Log information into appropriate CRM tool and manage/route all program specific mail to the appropriate queues
·Research and evaluate all documents for accuracy and completeness to ensure correct data is entered and documented
·Work closely with internal team to appropriately manage and resolve issues
·Associates Degree or equivalent experience in health sciences, managed healthcare, public policy,
social work or related disciplines
·Minimum of 1 year of healthcare reimbursement experience
·Understanding of reimbursement and access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules
·Knowledge of specialty products, reimbursement for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes
·Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
·Experience with HIPAA policy and patient access data
·Ability to work all shift hours (8am – 8pm)
·Bachelor’s Degree or equivalent education in health sciences, managed healthcare, public policy, social work or related disciplines
·Minimum of 2 years of healthcare reimbursement experience
·Proficiency in all aspects of reimbursement and access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules
·Billing/ Coding background in buy and bill and Specialty Pharmacy markets
·Demonstrate ability to communicate clearly in both written and oral communication
·Analytical thinking, problem solving and decision making
·Excellent customer service
·Proficient competency using Word, Excel and PowerPoint
·Ability to multitask and manage multiple priorities
·Strong organizational and time management skills
·Strong attention to detail
·Strong interpersonal skills; team player
·Adaptable and flexible to new situations
Next Steps -- Apply today!
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AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.