AstraZeneca Pharmaceuticals LP Engineer-SharePoint Admin in Chennai, India
Candidate Knowledge, Skills and Experience
Successful candidates will have expertise in Collaboration technologies and will have previously operated in an enterprise wide support environment with 2-4 years’ experience.
The candidate must be able to demonstrate successful technical issue resolution that provided clear business value.
Specifically, candidates will have proven experience in a significant number of the following technical areas:
Administration of Cloud Storage (e.g. Box.com), Electronic Signatures (e.g. DocuSign), and / or other related collaboration technologies such SharePoint Online/OneDrive and Nintex.
Resolution of Incidents to the required SLA’s.
Ability to troubleshoot desktop and mobile apps used with collaboration tools.
Understanding of windows and/or IOS operating system and use of mobile devices.
Knowledge of ITIL Processes.
Application of hotfixes and performance of scheduled maintenance activities.
Creation & maintenance of system documentation including assistance and guidance to end-users.
Essential personal skill will include:
Ability to communicate with business users and other Service teams at all levels in a professional manner
Demonstrate leadership in the resolution of business user incidents and service creation
Have patience, understanding and the ability to proactively take responsibility of the business user’s problems.
Have a keen sense of urgency and take responsibility of incidents.
Demonstrate competence in oral and written communication.
Have a flexible approach to working as a team player ensuring knowledge is captured and shared.
Be self-motivated and is able to work with minimum supervision.
Global experience – working and interacting with teams and customers globally
Desirable Skills will include:
Knowledge and experience with Box.com cloud storage SaaS, including administration & app support.
Knowledge and experience with SharePoint Online/ OneDrive/Nintex technologies & application support.
Capable to understand the existing SharePoint On-premises platform (SP2010 and SP2013) and troubleshoot.
Should be able to support in customizations ( .JS/jQuery/XSLT) and app parts and web parts.
Knowledge in handling Nintex forms and workflows Issues and provide support.
Knowledge & experience with DocuSign electronic signature SaaS, including administration & use case development.
Experience using Service Now.
Good understanding of LAN, WAN or WLAN and TCP/IP protocol.
Microsoft Active Directory support, deployment, migration & configuration experience.
Microsoft Certified IT Professional.
Microsoft desktop applications support experience.