AstraZeneca Pharmaceuticals LP Analyst - SSD in Chennai, India

Function / Team / Location

  • The role holder will act as a Business Analyst for the Support & Service Delivery within the Operations IT, interacting with OSMs, CSMs and Service Leads relating to the delivery of global and local Business Process within those sites

  • The role will be located at Chennai

  • Responsible for understanding the Service performance in analyzing, validating and documenting the business and system requirements that address these needs.

Candidate Focus and Challenge

  • Support assessment of all aspects of service performance in the functional area: create and design dashboards, evaluate metrics and outputs and report on service performance

  • Support the functional area’s scorecard, ensuring alignment with the wider IT reporting frameworks

  • Manage complex data collation across activities and from multiple sources to enable regular scorecard production

  • Champion and support team scorecard production and metrics based service performance improvement within teams across Operations SSD

  • Ideate, build and implement new activities within the team for the core business to operate in a smooth and efficient manner

  • Understanding and measuring of key performance indicators such as productivity, net utilization, efficiency etc

  • Data collection, interpretation and visualization across various performance related metrics to be conducted on timely manner

  • Interact with the management team and appraising them of the team’s performance and auditable functions

  • Should be open to taking up additional responsibilities and working in other areas

  • Exposure to RPA & and automation business case assessments will be a big plus

Candidate Knowledge, Skills and Experience

  • 6+ years of experience in Business\Service performance

  • Strong skills on Microsoft Office

  • Strong analytical background

  • Excellent interpersonal and communication skills, with strong customer focus and attention to detail

  • Ability to interpret and communicate technical information into business language

  • 2 years Hands-on on BI tools with excellent knowledge on PowerBI

  • Excellent Business Presentation skills

  • Strong influencing, networking and team working skills

  • A proven track record of delivering results

  • Ability to work well in and across diverse global teams

Job Dimensions

  • The position will report to OpsIT SSD Service Performance Laad.